FAQ

About

Hello and welcome to our little accessories shop! Here at Nikki Strange we pride ourselves on creating whimsical and playful prints that make you smile and invoke a sense of freedom and escapism. Inspired by travel, nature and ethnic patterns, Nikki creates all our prints in house in her colourful studio in Hackney, East London. Using watercolours, inks and a splash of glitter her dreamy ethereal prints are applied to a range of stationery, tech accessories, bags and art prints. All our products are proudly made here in the UK. We do our best to ensure as many of our products are possible are sustainably sourced and wherever possibly use recycled and eco friendly paper stock.

UK Delivery

We use Royal Mail First Class standard delivery for all UK orders and aim to dispatch within 3 working days (Monday - Friday) once payment has cleared. Orders with this delivery usually take 1-2 working days to arrive from date of dispatch. Please note our orders are sent stardard delivery which means there isn't a tracking service. Items usually arrive in the 1-2 working days timeframe but sometimes there are delays in the Royal Mail postal system. If you're order hasn't arrived after 7-10 working days from date of order, please email us and we will do our best to resolve the issue.

Delivery in Europe

All orders in the EU and Europe are sent Royal Mail standard airmail and we aim to dispatch within 3 working days (Monday-Friday) once payment has cleared. Orders with this delivery usually take 5-10 working days to arrive from date of dispatch.

Delivery Australia/America/South America/Asia

All orders sent to the above countries and continents are sent Royal Mail standard airmail and we aim to dispatch within 3 working days (Monday-Friday) once payment has cleared. Orders with this delivery usually take 5-10 working days to arrive from date of dispatch. Orders can take longer due to customs holdings and delays in your local postal area. Please note with all international orders we don't offer tracking as standard. Please get in touch and we can look at the tracking options available.Please note any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.


Refunds and Exchanges

We aim to ensure that are products leave us in tip top condition and packaged with care. If your item has arrived damaged or faulty please do let us know within 7 working days by emailing us at: info@nikkistrange.co.uk Unfortunately, we are unable to refund shipping costs or refund costs for items lost in the mail. The item is your responsibility until it reaches us.

In the event that you would like a refund, please send our item with your order number to the return address and please ask for a free of charge 'Proof of Postage' receipt at your local Post Office before sending.


Return address

Please return items to the address below with your order number and name. Failure to do so will result in delayed refunds/exchanges so please give as much information as possible to ensure a quick resolution of the issue.

Nikki Strange Ltd
Heartspace 4
Hackney Downs studio
17 Amhurst Terrace
London
E8 2BT


Promotional Codes

On occasions we will issue promotional codes for your exclusive use via mailouts and social media. Codes can only be used in conjunction with the products listed as part of the promotion and cannot be used in conjunction with any other offers.

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